Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment, not as a way to earn money or solve financial problems. Please gamble responsibly and only spend what you can afford to lose.
Age Verification
You must be 18 years of age or older to participate in online gambling in New Zealand. If you are under the legal age, please do not use any gambling services. We take age verification seriously and all players must comply with New Zealand's gambling laws.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone else, please seek help immediately:
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity from family, friends, or partners
- Gambling with money needed for essential expenses (rent, food, bills)
- Increasing amounts of time and money spent on gambling
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Neglecting work, education, or relationships due to gambling
- Borrowing money or going into debt to gamble
- Failed attempts to control or stop gambling
- Using gambling to escape stress, anxiety, or depression
- Lying about the extent of gambling involvement
Self-Help Tools
Most reputable online gambling operators provide responsible gaming tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose within a set period
- Reality Checks: Request periodic notifications reminding you how long you've been playing and how much you've wagered
- Session Limits: Set automatic time limits for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from gambling accounts if you feel you're losing control
We encourage you to use these tools as part of your responsible gaming strategy.
Support Organisations — New Zealand & International
New Zealand
- Problem Gambling Foundation (PGF)
Free, confidential support service for New Zealand
Website: www.pgf.nz
Helpline: 0800 664 262
Available 24/7 - Gambling Helpline
Confidential support for problem gambling
Helpline: 0800 654 655
Text: 8393
Available 24/7 - Samaritans New Zealand
Mental health and emotional support
Website: www.samaritans.org.nz
Helpline: 1737 (call or text, free 24/7)
International Support Resources
- GamCare (United Kingdom)
www.gamcare.org.uk - GamStop (United Kingdom)
National self-exclusion scheme
www.gamstop.co.uk - Gambling Help Online (Australia)
www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
www.responsiblegambling.org - National Council on Problem Gambling (United States)
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700
Need Help? Reach Out Today
If you or someone you know is struggling with problem gambling, please seek help immediately. There is no shame in asking for support — professional help is available and recovery is possible.
Contact one of the support organisations listed above. They offer confidential, free assistance to anyone affected by problem gambling.
Remember: Gambling should only ever be entertainment. If it's causing you harm, help is just a phone call away.